Coldharbour AirCancellation & Refund Policy
We understand plans change, especially with tradesmen booked around other work. This policy covers cancelling or rescheduling a booked visit.
- Free cancellation
- Up to 24 hours before start time
- Rescheduling
- Free, right up until the job's due to start
- Refund time
- Within 5 business days
- Refund method
- Same way you paid
1. Cancellation window
Cancel by phone or email at least 24 hours before we're due out and there's nothing to pay. Cancel later and we may charge for any materials already bought specifically for your job, as noted in the quote.
2. Rescheduling
Shifting the date costs nothing. We'll offer the next open slot, usually within one working day.
3. When you're owed a refund
You get a full refund if we cancel on you, can't deliver what was agreed, or the finished job doesn't match the quote and we can't put it right within a fair amount of time.
- Deposits are refunded in full if cancelled more than 24 hours before the booked visit
- Deposits may be partly retained if cancelled within 24 hours, to cover parts already ordered
- No refund is due once work has started or parts have been fitted
- Rescheduling is free of charge with reasonable notice
4. How to ask for your money back
- Call or message us to say you need to cancel or reschedule
- We confirm whether a refund applies based on timing and any parts ordered
- Approved refunds are sent by bank transfer within a few working days
5. Timeline
Refunds, where due, are processed within five working days of the cancellation being confirmed.
6. Questions about this policy
Write to [email protected] or ring +44 114 755 6926 during Mon-Fri 08:00-17:00, Sat 10:30-16:15. Every message gets an answer within one working day.
- Merchant
- Coldharbour Air Services Ltd.
- Registered address
- 59 Ecclesall Road, Sheffield, S11 8PN, United Kingdom
- [email protected]
- Phone
- +44 114 755 6926
- Working hours
- Mon-Fri 08:00-17:00, Sat 10:30-16:15
- Registration
- Company No. 15119028