Coldharbour AirFrequently Asked Questions
Questions we actually get asked on the phone before booking an air conditioning job in London.
How do I book a repair or installation?
Call or message us with your postcode and a quick description of the unit or the fault. We'll either quote over the phone for a straightforward repair or arrange a short site survey for installations, then confirm a date once you're happy with the price.
Is the quote fixed once I've booked?
Yes. The price we confirm after the survey or call is the price on the invoice, unless you ask us to add extra work once the engineer's on site, in which case we'll agree that with you before touching it.
When do I actually pay?
Payment is due once the job's finished and you've had a chance to see it running. We take cash on the day or bank transfer, there's no deposit taken up front for standard repairs and installs.
Can I cancel or move my booking?
Give us at least 24 hours' notice and there's no charge for rearranging. Same-day cancellations may carry a small call-out charge if the engineer's already on his way, which we'll always tell you about in advance.
Still have questions?
If your question isn't answered here, call or message us and we'll reply the same working day.