Terms & Conditions

1. Parties and scope

These terms are between Coldharbour Air and the customer booking a repair, service or installation of air conditioning equipment. They cover work carried out at a domestic or business address in the areas we service, and do not apply to any goods sold separately from a booked job.

2. Booking and quotes

Quotes given by phone are estimates based on the information provided by the customer and may be adjusted once an engineer sees the unit or site in person. Quotes following a site visit or survey are firm unless the scope of work changes during the job, in which case any additional cost is agreed with the customer before proceeding.

3. Performance of the work and access to the premises

The customer agrees to provide safe and reasonable access to the unit, wall or roof space required for the work, including parking where relevant. Work will be carried out to a reasonable standard consistent with manufacturer guidance and relevant industry practice, and any delay caused by restricted access, third-party permissions or building management may affect the scheduled completion time.

4. Prices, payment after completion and invoices

Prices quoted include labour and standard materials unless stated otherwise, with any extra parts or work agreed with the customer before being carried out. Payment is due on completion of the work by cash or by bank transfer against an invoice issued at the time, and invoices for business accounts are payable within the period stated on the invoice.

5. Cancellation and rescheduling

Bookings may be cancelled or rescheduled free of charge with at least 24 hours' notice, and shorter notice may result in a call-out charge where an engineer has already been allocated or parts ordered specifically for the job. Coldharbour Air will give as much notice as possible if a booked visit needs to be rescheduled on our side.

6. Liability, insurance and complaints

Coldharbour Air holds public liability insurance covering work carried out on site, and any installation is covered by a twelve-month workmanship guarantee against faults arising from the fitting itself. Complaints about the standard of work should be raised as soon as possible so an engineer can inspect and, where justified, correct the issue at no additional charge.

7. Governing law

These terms are governed by the law of England and Wales, and any dispute arising from a booking will be subject to the jurisdiction of the courts of England and Wales.

8. Questions about this policy

Write to [email protected] or ring +44 114 755 6926 during Mon-Fri 08:00-17:00, Sat 10:30-16:15. Every message gets an answer within one working day.

Merchant

Coldharbour Air Services Ltd.

Registered address

59 Ecclesall Road, Sheffield, S11 8PN, United Kingdom

Email

[email protected]

Phone

+44 114 755 6926

Working hours

Mon-Fri 08:00-17:00, Sat 10:30-16:15

Registration

Company No. 15119028