Coldharbour AirPrivacy Policy
This policy explains what happens to your details when you contact Coldharbour Air by phone or through the request form on this site. It applies to enquiries and bookings, not to any other use of your data.
1. Data controller
Coldharbour Air is the data controller for information collected through this website and by phone, and is responsible for deciding how that information is used and kept secure.
2. Legal framework
Personal data is handled under UK GDPR and the Data Protection Act 2018 and whatever other rules apply in United Kingdom. Where this policy and the law don't match up, the law wins.
3. Data collected through the request form and by phone
When you submit the request form or call us, we collect your name, phone number and any details you give about the job, such as unit type or the fault you're describing. We don't ask for payment details through this site, since payment is arranged directly by cash or bank transfer.
4. Purposes and legal basis
This information is used to respond to your enquiry, arrange a quote or visit, and carry out the agreed work, which we consider necessary to perform a contract or take steps towards one at your request.
5. Storage period
Enquiry and job details are kept for as long as needed to complete the work and deal with any follow-up, and invoicing records are retained for the period required by tax and accounting rules.
6. Sharing with staff and subcontractors
Your details are shared only with the engineer assigned to your job and, where a specific task requires it, with a trusted subcontractor, and are never sold or passed on for marketing purposes.
7. Your rights and how to exercise them
You can ask to see the information we hold about you, ask us to correct it, or ask us to delete it where we're no longer required to keep it, by contacting us directly by phone or through the contact page.
8. Questions about this policy
Write to [email protected] or ring +44 114 755 6926 during Mon-Fri 08:00-17:00, Sat 10:30-16:15. Every message gets an answer within one working day.
- Merchant
- Coldharbour Air Services Ltd.
- Registered address
- 59 Ecclesall Road, Sheffield, S11 8PN, United Kingdom
- [email protected]
- Phone
- +44 114 755 6926
- Working hours
- Mon-Fri 08:00-17:00, Sat 10:30-16:15
- Registration
- Company No. 15119028